| 1. How safe is my information I provide to lingeriextc.com ? |
| Very safe, we only use your info to ship your goods and communicate with you to provide you any after sale service if needed. |
| last updated - 2014-08-04 18:03:42 |
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| 2. How fast do you ship and do you provide discreet shipping? |
All orders are processed immediately once clear payment has been received. Your order is shipped either same or next business day depending on what time of the day the order was received.
Please note: All of our packages are shipped discreetly in plain packaging with just a shipping label on it. |
| last updated - 2014-08-04 18:06:58 |
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| 3. Do you offer Free Shipping? |
Yes we offer free shipping with minimum purchase.
Orders over 200.00-CAD qualify for free shipping all of Canada and USA-48 States
Orders over 300.00-CAD qualify for free shipping to European Union
Sorry this offer is not available to USA-AK, USA-HI, APO / FOP, and rest of the world. |
| last updated - 2014-07-27 15:30:02 |
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| 4. Which countries do you ship to? |
| We ship to all countries. So if you live in North/South America, Asia, Australia, Europe and Africa, feel free to shop at lingeriextc.com. |
| last updated - 2014-07-27 15:24:27 |
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| 5. Can I return or exchange products? |
| If you are not satisfied with your purchase for any reason you may return it for a refund (minus shipping costs & a 20% restocking fee). In most cases we can exchange an item with one of same value you just pay shipping again.
Please review our return policies in full
Shipping and RMA |
| last updated - 2014-07-27 15:30:54 |
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| 6. Is it safe to buy products /use credit cards at lingeriextc.com? |
Yes. When buying products from our web shop you can buy with confidence, because we use PAYPAL for All out credit card transitions and to find out how secure a PayPal transaction is Click Here
At no time PayPal share any card numbers or bank info with us. |
| last updated - 2014-07-27 15:33:27 |
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| 7. Which credit cards can I use? Do I need to have a PayPal Account? |
| PayPal Accepts all major credit Cards, no you do not need to have a Paypal
account to pay with a credit card through PayPal. |
| last updated - 2014-07-27 16:04:54 |
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| 8. Can I pay with Debit Card? |
| Yes you can also Pay with debit card via PayPal, but you need to signup with Paypal first. |
| last updated - 2014-07-27 16:06:34 |
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| 9. What is an eCheque? |
| An eCheque is a payment that you make directly from your bank account. You can only send an eCheque if your bank account is the only payment method attached to your bank account, and you don't have a credit or debit card as a back-up payment method. If you have a back-up payment method you will not be able to send eCheques.
Please note that eCheques are not instant payments. It usually takes between three and five working days for an eCheque to complete and the money to appear in the recipient’s PayPal account.
If you would like a faster way to pay using your bank account, we recommend using Instant Bank Transfer.
To send instant bank transfers You need to have a verified bank account and a credit or debit card attached as a back-up payment method. |
| last updated - 2014-07-30 10:54:31 |
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| 10. Do you charge me right away when placing an order? |
| Yes we charge you right away because we ship right away, under normal circumstances orders are processed and shipped within 24 hours of us receiving them. |
| last updated - 2014-07-27 15:42:23 |
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| 11. When can I expect to receive my order? |
| This depends on the shipping service of your choice and your address; we ship from Mississauga, Ontario, Canada. If the service of your choice was 4 to 10 business days expect to get your package in a maximum of 14 days add any postal or National holidays to the number of days. |
| last updated - 2014-08-04 18:11:04 |
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| 12. Can I change my order? |
| If you wish to change your order, please contact our customer service as fast as possible at Contact US if your order has not yet been shipped we can change it. If your order has already been shipped you can return it, Please review our return policies in full
Shipping and RMA |
| last updated - 2014-07-27 15:44:56 |
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| 13. What if something is missing in my order? |
| We have a fool proof method of double checking every order before it is shipped but if you find any mistakes with your order Please contact us as soon as possible At Contact US |
| last updated - 2014-08-04 18:13:32 |
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| 14. If something is wrong with my product? |
If you find that something is wrong with your product please contact us as soon as possible by e-mail with a precise description of the defect. We may also ask you to send us a photo, each situation is different so we will advise you via email on how your problem can be resolved.
Please Note: If you do not contact us within a week of receiving your order, we are not obligated to help you. |
| last updated - 2014-08-04 18:16:40 |
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| 15. Can I order gift wrap? |
| Sorry we do not offer this service at this time, but we are working on offering this service to you soon. |
| last updated - 2014-07-27 15:51:35 |
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| 16. Why was my order not delivered / My Package Undeliverable? |
| Our shipping carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address:
If the address is incorrect or outdated, the package is typically returned to us by the carrier.
If an APO or FPO address is entered as an international address, the package will not reach its destination.
Other Address Problems:
In Extreme rare cases, the carrier may make a mistake and leave the package at a different address from what was printed on the label, In such rare cases we can file an insurance claim for you.
An insurance Claim can be filed with Canada Post only if a package is not delivered or is missing after 45 Business days for Air Mail Small Package and 75 Business days for Surface Small Package from the shipping date. |
| last updated - 2014-08-02 18:11:14 |
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| 17. What happens if no one is home when package arrives /Failed Delivery Attempts? |
| Most carriers will leave a notice on your door advising you of the attempted delivery, and that the package is now available at your local postal outlet for pick up. This notice will include a phone number to contact for more information. Your package will be available for pick up for 5 business days, after which it will be returned to our warehouse. |
| last updated - 2014-08-02 18:12:24 |
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| 18. What Happens if customer refuse to accept or pay duty or taxes /Refused by Recipient? |
If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
All packages refused by recipients will be returned to our warehouse. |
| last updated - 2014-08-02 18:13:16 |
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| 19. What happens if lingeriextc.com receives an item back because it is undeliverable? |
| lingeriextc.com has to pay a return shipping to claim undeliverable items
In this case you have two options
Option # 1 – Refund
1) All product cost and taxes will be refunded.
2) The shipping costs are non-refundable for undelivered packages.
3) A restocking fee of 20% applies.
4) Return Shipping which was paid by lingeriextc.com will be deducted plus a $ 10.00 service charge will apply.
5) If the shipping cost paid by you (The Customer) was less than the actual shipping paid by lingeriextc.com , then the difference will be deducted from the refund amount.
[This may happen when promotional ship rates are offered]
Option # 2 - Ship Again
1) you (The Customer) Pay the Return Shipping paid by lingeriextc.com
2) Pay our regular shipping charges again - Promotional ship is for new orders only
3) Pay $ 10.00 Service charge.
4)All Payment must be received within 2 to 3 business days via PayPal once we email you the total amount due in detail. |
| last updated - 2014-08-04 18:18:14 |
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| 20. Will lingeriextc.com notify the customer about the package that was returned undelivered ? |
| Yes we will send the customer an email and will provide the customer with the above two options. lingeriextc.com will not be liable in any way shape or form for any packages not claimed after two weeks of email notification. |
| last updated - 2014-08-04 18:02:28 |
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| 21. How do I wash my delicate Lingerie? |
Hand Wash
We can’t stress this enough. Washing machines and dryers are lingerie killers. The heat breaks down the fabric fibers and shortens their life span.
Washing machines bend the wires, twist the fabric, and make t-shirt bras wrinkly. Not to mention detergents are way too harsh on the fine fabrics and special materials used to make your new unmentionables.
What shall I wash them with?
A baby detergent, lingerie wash, or specialty organic fabric wash.
Soak your bras in cool soapy water for approximately a half hour. This will help highly elastic items return to their original shape. Sometimes, but not often, some dark dyes can be released the first few washings, so do your light colors first. Rinse them well and gently squeeze excess water out. Never wring them out!
If washing makes them wear out faster how often should you wash them?
Good question.
It depends on you and the climate you live in. If you live somewhere it can be hot and humid need to wash after every wearing. When perspiration is not an issue you should be able to wear it three or four times between washings.
ALWAYS air-dry your lingerie, either hanging up or laid flat out of the sun and away from heat sources. |
| last updated - 2014-08-04 18:21:26 |
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| 22. Tips for Guys on how to buy? |
| Know her personal tastes. What is her favorite color? Does she like to be pretty in pink? Does she like to get wild in animal print? Or does she think black is oh so sexy? Try to know her style and don’t stray too far from her comfort level, especially if it is your first purchase for her. If she’s the flannel pajamas sort then a garter belt and stockings may not be received happily. Sometimes you have to work your way up to items like that. |
| last updated - 2014-08-02 18:11:36 |
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